"Martexin Original Wax is a highly specialized textile that precludes normal cleaning. Just as you wouldn't wash a leather product such as shoes, gloves, or jackets, you should not dry clean or use detergent on your Martexin Original Wax. Wax fabrics have been successfully used for many years without washing. A periodic cleaning with a hose, damp cloth or soft scrub brush for heavy dirt is all that is needed. Your shower works equally as well. Sometimes a mild bar or flake soap (not detergent) or even Saddle soap will remove stubborn stains.
Bare areas can be refinished with Martexin Original Wax refinishing compound which can help restore the wax finish. A little heat from a hair dryer will help the process.
To be completely satisfied with the performance of your fabrics, there are several important issues to remember: TRY water first with a slight brushing or scrubbing. USE a little bar soap or flaked soap or Saddle soap, only if necessary, on specific areas only. Sometimes a small amount of ammonia will help. NEVER use detergent, liquid or powdered. NEVER dry clean as the powerful environmentally damaging chlorinated solvents will remove the finish. SPARINGLY apply wax refinishing ointment and little heat from a hair dryer always helps. Use and enjoy your waxed cotton product. It is rugged and made for active outdoor use. It is weather-tough and made for your next adventure."
~Per Martexin fabric supply company
TwoOaks accepts Visa, Mastercard, American Express, Discover, Etsy gift cards, and PayPal. Cash and personal checks are not accepted.
Shipping from United States
Lunch bags and Dopp kits get shipped out within 5 business days. Larger bags, totes, diaper bags, messenger bags, etc., are all made to order - please allow up to 2 weeks for your bag to be cut, sewn, finished, and shipped out. I am not Amazon Prime! :) I do try my best, however, to get your order to you as fast as I can! Thank you for your patience!
Domestic shipping will be USPS Priority Mail, international shipping will be through USPS priority mail or first class, whichever costs less. It is difficult to determine cost of shipping for multiple items, especially international since cost is based on total weight. Any excess paid for shipping will be reimbursed when bag(s) are shipped.
Some countries charge additional fees for customs, duty fees, VAT, etc. The buyer is responsible for any additional costs.
Due to customers reporting stolen shipments, items valued greater than $250 will require a signature upon delivery.
Unfortunately, packages sometimes get lost in the mail. Once there is a United States Postal Service (USPS) tracking number generated and has been accepted by Scandia Postal Service, Two Oaks Trading can no longer assume responsibility for the packages to be delivered; from then on forward it is in the hands of the USPS or whatever international carrier that may apply. Though this is rare, it does happen. Domestic orders generally have some insurance through the USPS; contact your local USPS branch to obtain information about redeeming this insurance.
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 3 days of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Items on sale
Questions about your order?
Please contact me if you have any problems with your order.
Returns and exchange details
If for any reason a buyer is not satisfied with an item purchased, you may return it for a full refund within 30 days from original ship date (not valid on custom or personalized orders). Refund includes original cost of item plus original shipment cost. Refund does not include return shipping.
As for custom or personalized orders, I can't refund or exchange your item unless it is defective. I fully stand behind my products! If for some reason there is a manufacturing flaw (a rivet fails, etc) let me know immediately and I will repair it at no cost to you.
Frequently Asked Questions
Waxed canvas doesn't require washing. Dirt can be brushed off with a soft bristle brush and/or water. Detergents and dry cleaning will ruin the wax finish. Bare areas can be reproofed with factory wax and a blow dryer.
Interiors of bags may be turned inside out, hand washed and hang or lie flat to dry.